WIlliams Caravan Services

We will come to you at Home, on Site or in storage

Williams Caravan Services is based on Anglesey in the beautiful seaside town of Cemaes Bay. We are the only NCC Approved Mobile Workshop based on Anglesey. We are conveniently location to service all of Anglesey and the Bangor / Caernarfon areas.

The service provided by myself, Glyn Williams, proprietor of Williams Caravan Services is second to none. I pride myself on the highest quality of service and total customer satisfaction with competitive pricing and prompt personal attention to your needs.

I am a qualified, experienced, NCC Approved Mobile workshop, AcOPS gas certified, CITO, City & Guilds Qualified and approved caravan and motorhome engineer. I am trained and approved by the leading caravan equipment manufacturers: Truma, Thetford, Alde, Alko, BPW and Whale for warranty, installation and repairs.

I offer a professional mobile service - at your home, on site or in storage, which is the preferred option for many caravan and motor home owners. This avoids the inconvenience and expense of transportation to a main dealer.

WCS can offer a range of services, as well as maintenance and repair, from a comprehensively stocked service vehicle.

Approved Mobile Workshop

WCS has attained a high technical standard for servicing and maintenance, working to NCC Approved Workshop Scheme (AWS), this enables WCS to perform servicing and repairs to new caravans and motorhomes under manufactures warranty.

We also have access to a wide range of spare parts and accessories.

All caravans and motor homes should be checked and maintained every 12 months to avoid problems in service. It is also a legal requirement according to the Road Traffic Acts to ensure that your caravan and motor home is safe when in transit and on site.

Road Touring Caravan Service

This covers the main areas to be serviced. Living area including blinds, windows and water systems,

damp ingress, chassis and brakes, electrical systems 240 volt and 12 volt and a comprehensive safety test of the entire gas system including all appliances. All presented in a comprehensive report helping to maintain the value of your Caravan.

Motorhome Habitation Service

This covers the main areas to be serviced. Habitation area including blinds, windows and water

systems, damp ingress, electrical systems 240 volt and 12 volt and a comprehensive safety test of the entire gas system including all appliances. All presented in a comprehensive report helping to maintain the value of your Motor home.


History

The Williams family have been involved in caravan servicing & repairs for over 45 years. Our Dad first set up his company ‘E. Williams Caravan & General Repairs’ back in the 1970’s. Following in his footsteps, I started my own company ‘WCS Williams Caravan Services’, Which is a well established, successful and professional Mobile Caravan and Motorhome service business based on Anglesey. This year I will be celebrating 10 years of Caravan Servicing and Repairs on Anglesey.

My Brother Kevin has also followed in our Fathers footsteps started his own company ‘CMS North Wales’ providing a quality mobile Caravan & Motorhome Servicing and Repairs business based in LLandulas, Conwy.

Between us we cover most of North Wales.

Continuing the Williams family tradition of providing Professional, Dependable, Quality service to the Caravan and Motorhome fraternity.

The NCC Approved Workshop Scheme (AWS)

The NCC Approved Workshop Scheme (AWS) is a joint enterprise between the National Caravan Council (NCC), The Caravan Club and The Camping and Caravanning Club. It is the benchmark for touring caravan and motorhome servicing.

To be a member of the AWS, workshops and mobile engineers must pass regular assessments by a team of independent assessors and comply with the AWS’s rigorous standards.

Caravan Industry Training Organisation (CITO)

Caravan Industry Training Organisation (CITO) is part of SkillsActive. CITO's programme of work continues to be supported and guided by the British Holiday & Home Parks Association and the National Caravan Council (NCC) on behalf of the UK Caravan, Holiday and Residential Parks Industry. CITO's core programme of work includes development, maintenance of qualifications and standards in the caravan industry.

City & Guilds

City & Guilds is a leading vocational education and training organisation, providing services and training to meet the needs of today’s workplace. Our qualifications are valued across the world and is recognised by industries and governing bodies

Services

Touring Caravan Service and repairs

Motorhome Habitation Service and repairs

Part Services i.e. gas safety check

Caravan Motor movers supplied and fitted

Alde central heating systems

Stockists of

Gas Regulators Water Pumps Water Filters Taps and more

Motor Movers

Truma

No matter where you spend your holiday, you want it to be free from stress right from the start. But even at the most pleasant campsites you’ll often find that access is difficult or there is nobody around to help you position your caravan. Truma has developed its Mover® manoeuvring systems to save you from stresses. With these strong, high-performance products, you can manoeuvre your caravan safely to its destination - quickly, precisely and without help from anyone else.

The Caravan Mover model

The Caravan Mover model delivers all of Truma's extensive experience in design and reliability in an affordable package. The Caravan Mover makes easy work of inclines, uneven terrain and hitching. With a capability of moving up to 1,800kg on a 15% incline. Truma's Durasoft drive for smooth starting and stopping. Both drive assemblies are engaged from one side. Caravan can be rotated around its own axis (360 degrees)

Truemove T for twin-axle caravans

Top of the range Truemove T for twin-axle caravans up to 2250 kg.
Straightforward engagement /disengagement as well as secure manoeuvring via radio remote control. Can cope with gradients of up to 10% at 2250 kg. At 33 kg, the lightest in its class All truma motor mover now come with a 5 year warranty as standard across the range.

Price list 2018

Services Description Charges
Call out and diagnostic charge Diagnostic charge including first 30 minutes of Labour.
Additional mileage charge calculated dependent on Location
£40.00
Labour Rate Additional Labour rate per Hour £40.00
Road Touring Caravan Service Single axle including all service items and parts.
Excluding water filter and repair items
£165.00
Road Touring Caravan Service Twin axle including all service items and parts.
Excluding water filter and repair items
£195.00
Seasonally Pitched Caravan Service Single axle including all service items and parts.
Excluding water filter and repair items
£150.00
Seasonally Pitched Caravan Service Twin axle including all service items and parts.
Excluding water filter and repair items
£150.00
Motorhome Habitation Service Including all service items and parts.
Excluding water filter, repair items, chassis and engine
£150.00
Part Service E.G. Gas inspection, damp test, chassis inspection or electrical testing
From
£65.00

Important information and advice

Please note all comments and recommendations noted on service report.

Any gas appliance identified as not safe to use must not be used until repaired or replaced.

Carbon Monoxide

Do not use any disposable barbecue or portable gas appliances within the caravan, motorhome or awning. As part of a gas safety check, background Carbon Monoxide is monitored and recorded on the service report. The monitoring is performed with all room sealed gas appliances running.

If you suspect a gas appliance has developed a fault immediately turn off appliance, close the appliance isolation valve and close the gas bottle control valve. Ventilate the caravan / motor home by opening windows, roof lights and doors. Do not re-light or use suspected faulty appliance.

As soon as possible contact WCS on 07900193100 / 01407711169 for assistance and advice. Please leave a message on the answer phone clearly stating your name, contact phone number, location and nature of gas emergency.

Wheel Nut and tyre pressures

It is strongly advised that customers recheck the tightness of wheel nuts before all journeys and again after the first 30 miles to prevent possible loss of road wheel.

Tyre pressures should be checked before all journeys. Tyre pressures can be found in your owners manual.

Whilst every effort has been made by WCS in the service / inspection of your Caravan / Motor home to ensure you have a trouble free year, the service / inspection is only valid on the day of the service and does not imply any warranty, guarantee, or life expectancy of the caravan / motor home or appliances and fittings. Damp ingress inspection and report is done to the best of my ability, WCS will not be held liable for any omissions or subsequent findings not identified in the damp ingress report.

Caravans and Motorhomes under manufacturer's warranty. It is not the responsibility of WCS to seek approval from your purchasing dealer or manufacturer of your caravan or motorhome before undertaking any service or repairs. WCS will always advise the customer to satisfy themselves that their warranty will not be effected by any work undertaken by WCS and for them to contact their dealer for advice.

Winter drain down procedures are: open hot water drain taps / plugs. Then open all hot and cold taps including shower and unscrew shower hose and leave flat in shower tray. Drain down toilet header tank and briefly activate toilet pump (no more that 5 seconds). Drain internal water tanks and again briefly turn on internal water pump (no more that 5 seconds).

Following these guidelines will minimise the risk of frost damage

The aim of Williams Caravan Services is your total satisfaction.

If you require any further advice or assistance please contact Glyn on 07900193100 or 01407711169
or email [email protected]

WCS Warranty Policy

WCS (Williams Caravan Services). Offers 12 months warranty on workmanship and repairs to our customers. This does not in any way affect you statutory rights.

Parts

New parts fitted and Leisure Battery warranty is in accordance with the manufacturers own warranty terms. (if you want a copy of the suppliers warranty please ask at time of purchase)

Electronic repairs are warranted by the company carrying out the repair and on the repair part ONLY not the complete unit.

Refurbished parts. Refurbished parts are warrantied in accordance with the supplier. This may be anything from 0 to 30 days.

Customer supplied parts or Second hand parts:
We do not fit or supply customer supplied parts or second hand parts as we are unable to warrant the work or parts.

Labour and Workmanship

The scope of warranty is “rectification of faulty workmanship” known as ROFWO and is valid for a 12 month period.

  • All warranty claims must be reported promptly to WCS
  • Any warranty repair must be authorised by WCS
  • Retrospective warranty claims will not be accepted
  • Warranty will not extend to consequential damage
  • Normal wear and tear is not covered by warranty
  • Failure caused by misuse or abuse will invalidate all warranty

WCS conducts its own complaints procedure

If you have a complaint then write to us including any Job reference number, your name and contact phone number (attach this page to yours) then post it to:

Williams Caravan Services
The Old Police Station
Cemaes Bay
Anglesey
LL67 0LD

Alternatively you can email us at: [email protected]k with the above information.

Please can you put Complaint in the subject header

When possible we will respond within 5 working days

If you would like to take the issues further then please contact:

Approved Workshop Scheme

National Caravan Council Ltd
Catherine House
Victoria Road
Aldershot
Hampshire
GU11 1SS

Please give WCS a chance to rectify any complaints you may have. Our aim is your total satisfaction, but when something is not right, or you feel could be done better, we want to know first.

Regards

Glyn Williams
Williams Caravan Services

By contacting us, using our services or visiting our website, which is owned and controlled by us (“WCS”), you are accepting and consenting to the practices described in this policy unless you inform us otherwise.

Information we collect from you
We may collect and process the following data about you:

Information you give us
You may give us information about you by filling in forms on our site or by corresponding with us by phone, e-mail or otherwise.

With regard to visits to our site we do not collect any tracking or other automatic information.

We do not receive any information about you from cookies.

Uses made of the information

We use information held about you in the following ways:

Information you give to us

We will use this information to

  • notify you about changes to our service;

Where you have indicated to us that you are happy for us to do so, we may also use this information to:

  • provide you with information about other services we offer that are similar to those that you have already enquired about or receive from us; and
  • if you are an existing customer, we will only contact you by electronic means (email or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you.

Information we collect about you

Examples of how we will use this information includes (but is not limited) to;

  • administer our services, and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • keep our services, site and premises safe and secure;
  • measure or understand the effectiveness of our service.

Disclosure of your information

You agree that we can share your personal information with:

  • our suppliers and sub-contractors for the performance of any contract we enter into with them to allow us to provide services to you, and only where they are under a duty to deal with your personal data in accordance with the law; and
  • in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
  • if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or terms and conditions of supply of services and other agreements; or to protect the rights, property, or our safety, the safety of our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Where we store your personal data

We will not transfer the data that we collect from you outside the European Economic Area (“EEA”). By providing us with your personal data, you agree to this transfer, storing and/or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers or on secure servers operated by a third party.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will ask for your permission before collecting your data if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. If you have given us permission to disclose information about you to a third party, you may revoke that permission at any time by contacting us.

You have the right (subject to certain restrictions) to request any of the following; we ask that you send such requests to our contact details as listed above:

  • Access – to access all the personal data we hold about you;
  • Erasure – that we erase all personal data we hold about you, if that data is no longer being used for the purposes you have consented to or if you revoke your consent;
  • Portability – to copy or transfer the personal data we hold about you to another party.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Data retention

We will not store your data for any longer than is necessary. If you are a user of our services, then your information will be held for as long as you continue to use our services.

If you cease to use our services, your personal data will be anonymised for statistical purposes shortly after you stop using our services.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our privacy policy.

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Contact WCS

How to contact WCS or book a service

If you require a service or repair or to make an enquiry you have a number of options, you can email, phone or text my mobile on 07900 193 100 or you can call my landline on 01407 711 169 and leave a message. Or by email to [email protected]

Please leave your name, location and a contact number and I will call you back as soon as possible.


Postal address

Williams Caravan Services, The Old Police Station, Cemaes Bay, LL67 0LD
Please no callers, by appointment only


Opening times

Monday - Friday
8:30am - 6:30pm,
Saturday 9:00 am - 12.00 noon,
Sunday - Closed.

Outside these time please e-mail us

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